A successful risk management professional with 10 years' experience in managing and controlling liability cases for the Men's Shoe Store Company and Savons Drug Stores who has saved $120 million in worker's compensation and general liability cases.

Expertise includes outstanding claims processing, adjusting, negotiating, communicating, compliance, problem solving, analytical and reporting skills.

EXPERIENCE

The Men's Shoe Store, Memphis, Tennessee 2000-2004

Risk Manager

Managed the Risk Management Department for 126 retail Men's Shoe Stores in Tennessee and Georgia. Assured that products, services and facilities were safe for the company's 3,600 employees and its 1.5 million customers annually.

• Developed a general liability system for handling minor customer incidents, using store products as premiums that reduced reported claims costs by more than $250,000 annually.
• Analyzed store safety related issues and reduced claims while minimizing exposure by working closely with facilities, operations, maintenance, legal, store and senior management.
• Identified, coordinated and recovered several shipment containers with time-sensitive Men's Shoe products that were lost.
• Interfaced with employee relations managers on return-to-work issues and written employee policies concerning worker's compensation cases.
• Investigated and resolved fraudulent claims with savings of more than $65,000 per year. Interfaced with insurance companies, adjusters, compliance agencies and claimants concerning the appropriate filing of worker's compensation and general liability cases.
• Interfaced with in-house and outside counsel concerning depositions, investigations, statements and preparation for litigation.
• Implemented a return-to-work program, maximizing production and minimizing claim costs.
• Conducted ergonomic audits and provided education to employees deterring new claims.

Savons Drug Stores, Saint Louis, Missouri 1994-1999

Worker's Compensation and Consumer Complaint Specialist (1996-1999)

Served as a specialist to the worker's compensation and general liability department for a drug store chain with 467 stores and 17,000 employees. Took over management and successfully resolved 685 active claims.

• Managed worker's compensation indemnity claims from beginning to completion.
• Interfaced with outside council, medical facilities, doctors and The Board of Worker's Compensation to resolve and bring closure to existing claims and liens.
• Responded to all consumers who had complaints or concerns about the company's products.
• Investigated claims identifying potential issues that impacted brand products and the company.
  

EDUCATION

University of Tennessee, Knoxville, Tennessee

Bachelor of Science, Business Administration, Dean's List

SKILLS

MS Office, Accounting Software, Outlook and PowerPoint

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